Returning Or Exchanging A Product At Gardener's Supply

We stand behind the quality of our products with a 100% lifetime guarantee. We want you to be fully satisfied with your purchase, and we offer hassle-free returns or exchanges if you're not completely happy.

Our Lifetime Guarantee:

Every purchase is covered by our lifetime guarantee. If at any point in the product’s lifespan you find it doesn't meet your expectations or doesn't work as described, we will gladly exchange it or refund your purchase price (excluding shipping costs). Damage due to normal wear and tear or unconventional use is not covered.

Return Eligibility:

Our return policy covers not only defective products, but also products not meeting your expectations.
• There are no time limitations on our return or exchange policy; you can initiate the process at any point during the product's lifetime from the date of purchase.

How to Initiate a Return:

Utilize the pre-addressed return label located on the front of your packing slip.
• Complete the Product Return Form (on the back of the Packing Slip) and enclose it with the items intended for return.
• Securely pack the items and affix the pre-addressed return label to the package, ensuring the original shipping label is removed or covered.
• Ship the package to our address mentioned below using a reliable shipping method.

Return Address:

Gardener's Supply Company 
Attn: Returns Catamount Industrial Park 
947 Route 7 South 
Milton, VT 05468

Please allow 2-3 weeks for processing of your return. Refunds will be issued to the original payment method. The credit may take an additional billing cycle to reflect on your statement.

For returns involving furniture or larger items, please reach out to our customer service at 1-800-876-5520.

Note: Items purchased from our Garden Centers should be returned directly to the respective Garden Center. For more details, refer to our Garden Centers page.