Tractor Trailer Delivery

Large furniture, greenhouses, and certain other items are delivered by tractor-trailer. Drivers are not required to unload these items, so you probably will need someone to help you. When the shipment arrives in your area, a representative from the trucking company will call your daytime telephone number to arrange a delivery date and time. Please note the following:

• You will have up to five business days from the day the trucking company calls you to accept delivery.
• Deliveries only occur between 9 a.m. and 5 p.m., Monday through Friday.
• Standard freight delivery costs are pre-paid, but if you are unable to accept delivery within five business days or request delivery to a different address, you will be responsible for any additional shipping or storage costs.
• A 40-foot-long tractor-trailer requires a good deal of room to maneuver. Please inform the trucking company representative in advance if there are obstacles in the path of the truck such as low wires, a narrow and/or winding driveway, or no place to turn around. If there are such obstacles, you may need to bring a truck, van, or other cargo vehicle to meet the truck at the closest access point.

Upon delivery, you will need to sign for the items on the Bill of Lading (B.O.L.). Please open the package(s) and inspect the items for damage before signing. If you see any damage, note the details on the B.O.L. and call our customer service team immediately at 1-800-876-5520.